Terms of Use

These Terms of Use (the Terms) govern your access to and use of the Drimble platform. The platform is operated by van Velden B.V. (Drimble, we, us or our), registered with the Dutch Chamber of Commerce (KvK) under number 59080701.

The Platform means drimble.com and its subdomains. It includes Drimble Workspace, the Drimble Chrome Extension, APIs, connectors (including MCP connectors), data, content and other online services. These Terms apply whether you visit as a guest or use a registered account.

Drimble.com provides international company data and B2B prospecting for go-to-market teams. Services include company and business-contact search, Business Profiles, prospect lists, buying signals and enrichment of company and person records in Drimble Workspace, using match keys such as domain name, company name or phone number. Access is also available through the Drimble Chrome Extension, API and MCP. AI Look-a-Like, Drimble AI Agent, Visitor Intelligence and advertising audiences support these workflows. Availability, data fields and usage limits vary by plan, country and source. Dutch company data is available to recruiters; other teams are directed to drimble.nl.

By accessing or using the Platform, you accept these Terms. If you do not accept them, you may not use the Platform.

You or your organisation may have a separate agreement with us, such as our Subscription Terms or an order form. That agreement prevails where it conflicts with these Terms. We reject the applicability of any general terms and conditions of a Business User.

A Business User uses the Platform for purposes relating to their trade, business, craft or profession. A Consumer is a natural person acting outside those purposes. Where mandatory law gives Consumers more protection than these Terms, that protection applies.

You can download, save and print these Terms at any time.

We may change these Terms, for example when we add features or when the law changes. The date at the top shows when they were last updated.

We notify registered users of material changes by e-mail or in the Platform at least 30 days before they take effect. Changes required by law, or needed to address security risks or misuse, may take effect sooner.

If you do not agree with a change, you can stop using the Platform and close your account before it takes effect. If you continue to use the Platform after that date, the amended Terms apply to you. Changes to paid plans follow the Subscription Terms.

You must be at least 18 years old and legally able to enter into a binding agreement. Use of the Platform by anyone under 18 is not permitted.

If you use the Platform on behalf of a company or other organisation, you confirm that you are authorised to accept these Terms for it. In that case, "you" also means that organisation.

We process personal data in line with the General Data Protection Regulation (GDPR) and other applicable data protection law. Our Privacy Statement explains what we process, why, on which legal basis and which rights you have. Our Cookie Statement explains how we use cookies and similar technologies.

The Platform contains information about companies and the people who run or represent them, such as directors and decision-makers. If you appear in our data, you can exercise your rights, including the right to object and to request erasure. See our Privacy Statement or e-mail support@drimble.com.

When we process personal data on your behalf, such as data you upload to your workspace, we act as your processor under our Data Processing Agreement.

Some features require an account. When you register, provide accurate, complete and current information in your own name, and keep it up to date.

Your login details are personal. You may not share your account, use another person's account or transfer your account without our prior written consent. Access for colleagues is arranged per user under the Subscription Terms.

Keep your password secret and use two-factor authentication where we offer it. You are responsible for activity on your account to the extent it is attributable to you. Tell us immediately at support@drimble.com if you suspect unauthorised use.

We are not liable for damage caused by unauthorised use of your account, unless it results from our failure to take reasonable security measures.

All intellectual property rights in the Platform and its contents (Drimble Materials) belong to us or our licensors. These include copyright, database rights, trademarks, trade names, software, source code, designs, text, images, audio, video and the selection and arrangement of data.

We grant you a limited, non-exclusive, non-transferable and revocable licence to use the Platform in line with these Terms. Consumers may use it for personal purposes and Business Users for their organisation's internal business purposes. Your plan may widen or narrow this licence, for example through export allowances or API credits.

You may not copy, download, store, publish, transmit, sell, license, modify or otherwise exploit Drimble Materials. The only exception is where these Terms, your plan or a Platform feature, such as an export function, expressly allows it. This restriction also covers derivative works and the repeated and systematic extraction or re-use of insubstantial parts of our databases.

Access Drimble Materials only through the Platform and its official interfaces. These restrictions do not limit any use that mandatory law permits, such as quotation, or the use of insubstantial parts of a database by a lawful user.

If you send us feedback or suggestions, you give us a free, perpetual, worldwide and irrevocable licence to use them, including by building them into the Platform. We owe you nothing for this, and feedback is not confidential.

Other trademarks, logos and trade names on the Platform belong to their owners. We use them with permission or only to identify the companies concerned.

Drimble compiles data from public registers, open data, other publicly available sources, data partners and our own analysis. Registers and sources can contain errors, and data can be incomplete or out of date. We therefore do not guarantee that data on the Platform is accurate, complete or current.

Check important information against the original source before you rely on it. Business Profiles, risk indicators, buying signals and AI-generated summaries are general information only. They are not legal, financial, tax, investment or credit advice.

If you use personal data from the Platform, such as the contact details of directors or decision-makers, you process it as an independent controller under the GDPR. You must have a legal basis, inform the people concerned where required, and respect their rights. You must also comply with the direct marketing and e-privacy rules of each country where you contact people.

You may not use data from the Platform:

• as the sole basis for decisions about an individual's eligibility for credit, insurance, employment or housing;
• to harass, stalk, intimidate or discriminate against anyone;
• to resell it or make it available to third parties, unless your plan allows this;
• to build, enrich or train a competing database, data product or AI model.

User Content is any material you submit to the Platform, such as business profile details, logos, files and messages. You keep all rights in your User Content.

You grant us a worldwide, non-exclusive, royalty-free licence to use your User Content as needed to operate, provide and improve the Platform. This covers hosting, storing, reproducing, adapting, translating, displaying and distributing it. We may sublicense these rights to our service providers, only for these purposes.

For content you publish, such as a business profile, the licence includes public display on the Platform and in search engines.

The licence ends when you delete the content or close your account. It continues for copies in backups for a limited period, for content others have already shared, and where the law requires us to keep it.

You confirm that you have all rights needed for your User Content and that it is accurate and lawful. It must not infringe anyone's rights, mislead others, or contain personal data you are not allowed to share.

• Business profiles. If you claim or manage a business profile, you confirm that you are authorised to act for that business. We may verify this, and we may continue to show information about the business from public registers.

We do not check all User Content before publication and have no general obligation to monitor it. We may refuse, reformat, restrict or remove User Content in line with section 11.

Some features use artificial intelligence, such as Drimble AI Agent, summaries, buying signals and AI Look-a-Like prospect suggestions. Where the law requires it, we tell you when you are interacting with an AI system or viewing AI-generated content.

AI output can be inaccurate, incomplete or out of date, and similar output may be given to other users. Check output before you rely on it or share it, for example in messages to prospects. You are responsible for how you use it.

Do not enter information into AI features that you are not allowed to share. Output that contains Drimble data remains subject to sections 6 and 7.

If you connect the Platform to a third-party AI assistant, for example through our MCP connector, that provider processes the data you retrieve under its own terms. You are responsible for that use.

We do not use your prompts, uploads or User Content to train AI models without your permission.

Use the Platform only lawfully and in line with these Terms. You must not:

• use the Platform in a way that damages it or impairs its availability, or for any unlawful, fraudulent or harmful purpose;
• upload or spread malware, such as viruses, worms, Trojan horses, spyware, keyloggers or rootkits;
• scrape, crawl, mine or otherwise collect data from the Platform by automated means, or develop or use bots, scripts, browser plug-ins or other tools for this, without our prior written consent;
• send unsolicited commercial messages in breach of the law, whether through the Platform or with data from it;
• circumvent usage limits, credits, paywalls or access controls;
• remove or alter copyright, trademark or other proprietary notices;
• gain or attempt to gain unauthorised access to the Platform or its systems, test their vulnerability without our permission, or bypass security measures;
• decompile, disassemble or reverse engineer our software, except where mandatory law allows it;
• misrepresent your identity or affiliation, or impersonate any person or organisation.

We expressly reserve all rights to text and data mining of the Platform, including for training AI models. This reservation is made under Article 4(3) of Directive (EU) 2019/790, Article 15o of the Dutch Copyright Act (Auteurswet) and the corresponding provision of the Dutch Database Act (Databankenwet). Search engines and AI search services may index and link to our public pages in line with our robots.txt.

Anyone can report content on the Platform they consider illegal, including content that infringes intellectual property rights. Report it via support@drimble.com, and include:

1. why you consider the content illegal;
2. the exact location of the content, such as the URL;
3. your name and e-mail address, unless the report concerns child sexual abuse or exploitation;
4. a statement that you believe in good faith that your report is accurate and complete.

We confirm receipt and handle reports in a timely, diligent, non-arbitrary and objective manner. We tell you our decision and how you can challenge it. If we use automated tools to process your report, we tell you that too.

To enforce the law and these Terms, we combine automated tools, for example to detect spam, fraud and scraping, with human review. We may remove or disable content, limit its visibility, label it, restrict features, or suspend or close accounts.

If we restrict your content or account, we tell you why and how you can challenge our decision. We do not do so where the law prevents it, or for deceptive high-volume commercial content such as spam.

You can object to our decision within six months at support@drimble.com. Someone who was not involved in the original decision reviews your objection. You can also go to court (section 20).

We may disregard reports that are manifestly unfounded.

You can stop using the Platform at any time and close your account in your account settings or by contacting us. Paid plans end in line with the Subscription Terms.

We may suspend or restrict your access, in whole or in part, if you breach these Terms or the law, or if your use exceeds reasonable limits. We may also do so if your use endangers the Platform, other users or third parties, or if a competent authority requires it. Our response is proportionate to the breach, and where possible and appropriate we warn you first.

We may also end your account for other reasons with reasonable notice, for example if we discontinue a service. Prepaid fees are then settled under the Subscription Terms.

When your account ends, your licence to use the Platform ends. We delete or anonymise your data as described in our Privacy Statement, unless the law requires us to keep it. Provisions intended to continue, such as sections 6, 15, 16 and 20, remain in force.

We work hard to keep the Platform available, secure and accurate, but we provide it "as is" and "as available". To the extent the law allows, we give no express or implied warranty that the Platform or its data is complete, accurate, current, uninterrupted, secure, error-free or fit for a particular purpose.

We may change, update or discontinue features, and carry out maintenance that temporarily affects availability. We try to announce planned maintenance in advance.

You use the Platform and any material obtained through it at your own risk, including any effect on your devices or data. Keep backups of data that matters to you.

If you are a Consumer, this section does not affect your mandatory statutory rights, including your right to digital content and services that conform to the agreement.

The Platform may link to or integrate with third-party websites and services, such as company websites, CRM systems, browsers and AI assistants. We do not control them and are not responsible for their content, availability, security or privacy practices. A link does not mean we endorse the website or its owner.

Your use of third-party services is subject to their own terms and privacy policies.

We are only liable for direct damage. Our total liability, on any legal basis, is limited to the higher of EUR 100 or the amount you paid us for the Platform in the 12 months before the event that caused the damage.

We are not liable for indirect damage, such as consequential loss, lost profit, missed savings, loss or corruption of data, reputational damage or damage from business interruption.

These limitations do not apply to damage caused by intent or deliberate recklessness (opzet of bewuste roekeloosheid) of Drimble or its management. They also do not apply where mandatory law does not allow them, for example for death or personal injury. If you are a Consumer, this section applies only insofar as mandatory consumer law permits.

If you are a Business User, our liability for a failure to perform arises only after written notice of default. That notice must give us a reasonable period to remedy the failure, and we must have failed to do so.

These limitations also protect our directors, employees and subcontractors. Report any damage to us in writing as soon as possible after you discover it.

If you are a Business User, you indemnify Drimble, its group companies, directors and employees against third-party claims, including reasonable legal costs, to the extent they result from:

• your User Content;
• your use of data from the Platform in breach of the law, including data protection and direct marketing rules; or
• your breach of these Terms.

We inform you promptly of any such claim and give you the opportunity to take part in its defence. If you are a Consumer, your liability towards us is governed by Dutch law.

We send you service messages electronically: by e-mail, in-app or push notification, or on the Platform. They cover, for example, your account, security, payments and changes to these Terms. You cannot opt out of essential service messages while you have an account.

We send commercial messages, such as newsletters and offers, only where the law allows. That means with your consent or, if you are a customer, about our similar products and services. Every commercial message includes an easy way to unsubscribe.

To the extent the law allows, electronic communications meet any requirement that communications be in writing.

You must comply with sanctions and export control laws when you use the Platform, including those of the European Union, the United Nations and the Netherlands.

You confirm that neither you nor the organisation you represent is on a sanctions list of these authorities, or owned or controlled by a listed person. You will not use the Platform for or on behalf of a sanctioned person, or in any other way that breaches sanctions. We may block access where sanctions require it.

• No waiver. If we do not enforce a provision of these Terms, we may still enforce it later.
• Severability. If a provision is void or annulled, the rest of these Terms remains in force. Between us and a Business User, it is replaced by a valid provision that comes as close as possible to its purpose.
• Transfer. You may not transfer your rights or obligations under these Terms without our prior written consent. We may transfer ours to a group company or to a buyer of all or part of our business. We will inform you, and you may then close your account.
• Injunctions. If you breach or threaten to breach these Terms, we may claim performance or an injunction, including in summary proceedings (kort geding).
• Requests from authorities. We comply with lawful orders and requests from competent authorities, for example under the Digital Services Act or Dutch criminal procedure law. This may include providing information about you. Where the law requires and allows, we inform you of such an order.
• Language. These Terms are written in English. If we provide a translation, the English version prevails in case of conflict, unless mandatory law provides otherwise.

These Terms, and any dispute arising from or relating to them or to your use of the Platform, are governed by Dutch law. This includes non-contractual disputes. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Disputes with Business Users are settled exclusively by the District Court of Midden-Nederland (Rechtbank Midden-Nederland), the Netherlands.

If you are a Consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of the country where you habitually reside. You may also bring proceedings in the courts of your place of residence, where the law allows this.

Please contact us before you start proceedings. Most issues can be resolved quickly and informally.

• Company: van Velden B.V.
• Address: Marathon 9a, 1213 PE Hilversum, the Netherlands
• Chamber of Commerce (KvK): 59080701
• VAT number: NL853308433B01
• General enquiries: support@drimble.com
• Legal notices and questions about these Terms: support@drimble.com
• Privacy: support@drimble.com

Single point of contact under the Digital Services Act. Users, authorities of EU Member States, the European Commission and the European Board for Digital Services can contact us electronically at support@drimble.com. We communicate in English and Dutch.